MarkGrid · Legal
Terms of Service
Last updated: May 22, 2026
These Terms of Service govern access to and use of the MarkGrid platform, website, and related services. Enterprise customers operate under a separately negotiated Master Services Agreement that supersedes these terms.
Acceptable use
MarkGrid is provided for legitimate marketing operations by authorized users of the customer account. You may not use the platform to scrape platforms in violation of their terms, to generate content for illegal purposes, or to attempt to extract MarkGrid's proprietary models.
Customer data ownership
You retain all rights to data you connect to the platform and content the platform generates on your behalf. MarkGrid receives only the limited license needed to operate the service for you.
Service availability
MarkGrid targets 99.9% uptime for production tenants. Enterprise customers under contract receive a negotiated Service Level Agreement with service credits for material downtime.
Payment and billing
Subscriptions are billed annually in advance unless otherwise agreed. Enterprise customers may negotiate quarterly billing, custom invoicing, and procurement workflows.
Termination
Either party may terminate per the terms of the executed agreement. On termination, MarkGrid provides up to 60 days of data export support and securely deletes customer data within 90 days unless retention is contractually required.
Need our standard MSA, DPA, or insurance certificates? Email legal@markgrid.ai and we will route your request the same business day.
This document is intended as a plain-language summary for prospective customers. Enterprise customers receive the full executed legal documentation as part of the contract pack. For any conflict between this summary and an executed agreement, the agreement controls.