MarkGrid · Legal
Data Deletion
Last updated: September 17, 2026
This page explains how to stop MarkGrid from accessing an advertising account you connected, and how to have the data MarkGrid holds about you or your brand permanently deleted. These are two separate steps: removing access stops future data collection, while a deletion request removes data MarkGrid has already stored.
What data this covers
When you connect an advertising account, such as Google Ads, MarkGrid stores an encrypted access credential for that account, the email address of the account that authorized the connection, and the campaign, ad group, ad and performance data synced from it. This page also covers your MarkGrid account details and any brand data your team configured in the platform.
Step 1: Remove MarkGrid's access
You can remove MarkGrid's access at any time from your Google Account, without contacting us. Go to https://myaccount.google.com/connections, select MarkGrid, and choose to delete all connections. Access ends immediately: MarkGrid can no longer read any data from your advertising account, and the stored credential stops working. Removing access does not by itself delete data MarkGrid has already synced. To delete that as well, complete Step 2.
Step 2: Request deletion
Email privacy@markgrid.ai from the address associated with your MarkGrid account or with the connected advertising account, with the subject line "Data deletion request". Tell us the brand or workspace name and whether you want to delete a single ad account connection or your entire MarkGrid account. We may ask you to confirm the request from that address before we act on it.
What we delete, and when
Within 30 days of a confirmed request, we revoke any remaining access credential with the platform that issued it, and permanently delete the stored credential, the connecting account's email address, and all campaign and performance data synced from that account. If you asked us to delete your entire MarkGrid account, we delete your account and brand data as well. We confirm by email once deletion is complete.
What we may keep
We keep only what we are legally required to keep, such as billing and invoicing records, for the period the law requires. Encrypted backups are overwritten on their normal rotation schedule, and deleted data is not restored from them.
Questions about a deletion request, or want to check its status? Email privacy@markgrid.ai.
This document is intended as a plain-language summary for prospective customers. Enterprise customers receive the full executed legal documentation as part of the contract pack. For any conflict between this summary and an executed agreement, the agreement controls.